simpleMAPa Privacy Policy

Effective date: October 1, 2026

1. Who we are and how to contact us

CloudHarbor Labs ("we," "us," or "our") provides the simpleMAPa Android app and simplemapa.com, including its Workbench and account services. This policy explains how information is handled when you use these services.

For privacy questions, access or deletion requests, or support, contact [email protected].

CloudHarbor Labs
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States
Telephone: +1 786-999-9569
Company contact: [email protected]

2. Information handled by simpleMAPa

Your customer and visit records

You choose the information you import, enter, photograph or edit. It may include customer names, addresses, unit numbers, cities, states or provinces, postal codes, countries, phone numbers and email addresses; geographic coordinates; Routes and Runs; visit status and history; notes; pictures; and import or correction records.

Saved working records are stored in the app on your device. Signing in to a simpleMAPa account does not synchronize those records to the account server or restore them onto another phone. This local-storage approach does not mean that every feature works without sending information over the internet. Address lookup, maps, driving calculations and services you choose to open require the transfers explained below.

Account and authentication information

FREE use does not require an email account. If you create an account to purchase or restore PRO access, we process your email address, verification status, an internal account identifier, account settings, and authentication/session records. We send one-time verification codes to the email address you provide. We do not ask you to create a simpleMAPa password or grant access to your email inbox.

We also process account recovery, email-change and deletion requests. Service messages are used for authentication, security and support; account creation is not consent to unrelated marketing emails.

Subscription and installation information

Google Play processes Android subscription payments. We receive and verify subscription information such as purchase identifiers or tokens, product and plan identifiers, transaction or order references where provided, subscription status, renewal or expiry dates, and purchase-to-account associations. We do not receive your full payment-card details through Google Play Billing. The email used for your simpleMAPa account can differ from the email used with Google Play.

To activate PRO, manage phone replacement and prevent unauthorized sharing, we process a randomly generated installation identifier, device authentication information such as a public key, app/device version information, activation status and last-contact times. We do not use your phone number, advertising identifier or IMEI as the installation identity.

Location

With your permission, the app uses approximate or precise device location to show your position, identify nearby stops and calculate driving connections. Location can continue to be used during an active driving session, including supported Android Auto use, subject to your permissions and Android's service controls. Turning off location permission limits these functions.

A routing request may contain the starting location and the coordinates of multiple stops, not only the next destination. Map requests also reveal the geographic area being viewed. Location-related information may appear in visit records and diagnostic exports. We do not use precise location to deliver targeted advertising.

Camera, images and selected files

Camera access supports address-label capture, Workbench-code scanning and visit photos. You can also select files or pictures through Android's selection controls. The app processes the content you capture or select to perform the requested import or documentation task. Address text extracted from an image may subsequently be sent for address processing and location lookup.

Pictures and notes are not uploaded to the account or subscription service as part of normal account use. Copies that you share with support, save outside the app or back up using your device's services are handled separately.

Website, technical and support information

When you access our website or online services, we and our hosting/security providers process connection and technical information, which may include IP address, request time, requested page or endpoint, browser/app version, response status and security events. FREE use without an email account does not prevent these ordinary service logs from being created.

If you contact support, we receive the contact information, messages, attachments and diagnostic reports you send. Reports can contain customer details, coordinates, route information or other working records. Please review them before sharing and send only information needed for your request. Do not send passwords, verification codes or full payment-card information.

3. How information is used

We use information to:

• Import, organize, display and update customer records, Routes, Runs and visit documentation.
• Process addresses, show maps, calculate driving connections and open navigation at your request.
• Authenticate accounts, deliver verification emails and provide account recovery.
• Verify payments, administer PRO access and manage authorized installations.
• Respond to support and privacy requests and investigate errors.
• Protect accounts and services, prevent fraud and abuse, and enforce service limits.
• Meet applicable legal obligations and establish, exercise or defend legal claims.

We do not sell personal information or share it for cross-context behavioral advertising. We do not use your customer lists, notes or photos for advertising profiles. These commitments apply to our practices; services you independently choose to use have their own privacy policies.

4. Workbench and the scan code

The Workbench lets you prepare customer records in a browser and transfer them to the app through a displayed code. In the browser-based transfer mode, the code contains the import package, including customer fields and any Route/file names you supplied. The account service does not receive a copy of your list merely because you scan it.

The displayed code is not an encrypted or private access credential. Someone who can photograph or read it with a compatible scanner may copy the records. Display it only where you intend to share the information. Hiding or closing it does not revoke a copy already captured. A countdown controls its display; it cannot erase someone else's screenshot.

The website still makes ordinary network requests to load and operate the page. Browser storage, downloads, screenshots and device backups may retain copies independently of the Workbench. Close the session and remove copies you no longer need, particularly on a shared computer.

5. When information leaves your device and who receives it

Providers process information according to their role, their agreements with us and their own applicable terms. We do not claim that every provider acts solely on our instructions; payment and platform providers may have independent purposes and obligations.

We may disclose information when required by law or a valid legal request, to protect people or our services, or in connection with a business transfer subject to appropriate confidentiality and applicable notice obligations. A business transfer does not remove the protections required by applicable law.

6. Device backups, exports and account restoration

Android or your device manufacturer may back up or transfer app data depending on the app's backup configuration, device settings and provider policies. Information included in those services is handled by the selected backup provider. Removing app data from one phone does not necessarily remove a separate backup, exported file or shared copy.

Restoring PRO access restores subscription authorization; it does not restore your customer database. Data backup and transfer are separate from account authentication and subscription restoration. If you export data, you control where the exported copy is stored and with whom it is shared.

7. Browser controls

You can manage cookies and browser storage through your browser settings. Restricting or clearing browser storage may affect website functionality or remove information retained by your browser. These controls do not delete your simpleMAPa account or information separately held by our services.

8. Retention

Local working records remain on your device until removed through available app controls, a confirmed replacement/reset, clearing app storage or uninstalling, subject to separate backups and copies.

For FREE accounts, a successfully completed import can replace the existing local workspace after the app presents its destructive confirmation. That replacement removes the prior customers and related Routes, Runs, archives, notes, pictures and history. An expired PRO subscription does not by itself authorize automatic deletion of previously saved working records.

We retain server-side account information while needed to maintain your account and provide the service. Authentication information is retained only as needed to verify access, maintain authorized sessions and protect against misuse. Operational and security records are retained only as needed to operate the service, investigate incidents and meet applicable legal obligations. Support information is retained as needed to resolve your request and related issues. Billing information is retained as required to administer your subscription and meet applicable financial recordkeeping obligations.

We complete account and associated personal-information deletion within 15 calendar days after receiving your request, subject to identity verification and the limited legal-retention exception below. We begin any necessary verification promptly. If we cannot verify your authority to request deletion, we explain this and the information needed within the same 15-day period rather than deleting another person's information.

This deletion commitment covers information under our control, including copies in our service backups and information processed on our behalf by service providers. Deleted information must not be restored to an active account from a backup.

We retain information beyond that period only where required by applicable law or a binding legal preservation obligation. We restrict retained records to that purpose, explain the categories and reason for retention unless legally prohibited, and delete them when the obligation ends. This exception does not permit continued marketing or ordinary account use of deleted information.

The deadline does not apply to records that Google or another independent provider is legally responsible for retaining under its own policies, or to local files, exported copies and backups controlled by you or another person. We explain these distinctions when responding to a request.

9. Your choices, access and deletion

You can manage Android location, camera and notification permissions; change or delete local information through available app controls; and contact us about information held by our services. Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of personal information, restrict or object to certain processing, withdraw consent, or appeal a decision. We verify requests using proportionate information and respond within applicable legal deadlines. We do not require a payment to exercise rights where the law prohibits it, and we do not unlawfully discriminate for exercising them.

Request account deletion through the app's account settings or email [email protected] with the subject “Delete My simpleMAPa Account.” The email route does not require the app to remain installed. Send the request from your account email when possible; if you cannot access it, contact support for an alternative verification process. Do not include your verification code or payment-card details. We will explain any information retained and why.

Deleting an account revokes associated account sessions and access, subject to the disclosed processing and retention rules. It is not the same as clearing local records or canceling a subscription. Deleting your account, signing out or uninstalling the app does not automatically cancel Google Play billing. Manage cancellation through Google Play. You do not have to complete subscription cancellation before we accept your deletion request. Local records and copies on other devices must be removed separately; we cannot promise remote erasure from an offline or inaccessible phone.

For concerns involving a customer record entered by another user, contact the organization that maintains it where possible. You may also contact us about information actually held by our services. We cannot search a user's local-only database from the account server.

10. Security and international processing

We use safeguards intended to protect information, including access controls and protected network connections. No app, device, transmission or storage system can be guaranteed completely secure. Protect your phone and email account, keep software updated and avoid displaying transfer codes publicly.

We are based in the United States. Our providers may process information in other countries. Where applicable law requires transfer safeguards or additional disclosures, we will provide and apply them before the relevant processing. Contact us for information about the safeguards applicable to your request.

11. Children

simpleMAPa is intended for adult users and business activities, not children. We do not knowingly solicit account information from children under 13. If you believe a child has provided personal information to us, contact [email protected] so we can investigate and take appropriate action.

12. Changes to this policy

We may update this policy as the service changes. We will post the updated version and effective date and provide additional notice or obtain consent when required by applicable law. A policy update does not, by itself, authorize a materially different use of previously collected information where additional permission is required.