simpleMAPa Terms of Use

Effective date: October 15, 2026

1. Agreement and provider

These Terms govern your use of the simpleMAPa app, simplemapa.com, its Workbench and associated account services (the “Service”), provided by CloudHarbor Labs (“we,” “us,” or “our”). By accepting these Terms when presented or otherwise using the Service where legally sufficient notice has been given, you agree to them. If you do not agree, do not use the Service.

You must be at least 18 and able to enter a binding agreement. If you use the Service for an organization, you must have authority to act for it. Applicable laws and mandatory consumer rights take priority over conflicting provisions of these Terms.

Our contact details are:

CloudHarbor Labs
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States
App support and legal inquiries: [email protected]
Company email: [email protected]
Telephone: +1 786-999-9569

Our separately published Privacy Policy explains information handling. Acceptance of these Terms is not a substitute for any separate privacy consent the law requires.

2. What simpleMAPa provides

simpleMAPa helps you import and organize customer records, review locations, group customers geographically, create reusable Routes and individual Runs, navigate between stops, and document visits with statuses, notes and pictures. Features may depend on your plan, app version, supported country, device permissions, connectivity and external service availability.

Geographic Zones group customers for planning. They are not a guarantee of the fastest driving schedule, road access or a mathematically optimal route. Address results, maps, travel estimates and driving connections can be incomplete or inaccurate. Check your imported records and any locations flagged for review.

3. Accounts and email authentication

FREE use does not require a simpleMAPa email account. To purchase or restore PRO, you must verify an email address using a one-time code. Keep control of that mailbox and do not share authentication codes or account access with unauthorized people.

Email verification establishes account access; it does not establish a paid subscription. Your simpleMAPa email and your Google Play purchasing email do not have to match. Google Play remains responsible for the payment account used at checkout.

Notify support if you believe your account has been compromised. Account recovery and ownership disputes may require proportionate verification. We do not promise recovery based solely on a typed order number or an email screenshot.

4. FREE and PRO

FREE is a limited, replaceable workspace with at most 15 saved customers, one Route total and one Run total. Archived Routes and completed Runs do not provide extra capacity. Ordinary FREE imports are limited to 15 records.

A confirmed, successfully completed FREE replacement import removes the previous workspace, including customers, Routes, Runs, archived data, notes, pictures and history. The app presents a warning before replacement. Review it carefully; do not rely on FREE as an accumulating archive. Canceling the replacement keeps the existing saved workspace.

PRO permits up to 100 records per standard import and removes the FREE one-Route/one-Run limits. “Unlimited Routes and Runs” means there is no fixed plan-count ceiling for those items; device storage, performance, supported features and reasonable service protections still apply. It does not mean unlimited server capacity or permission to resell the service.

The app and checkout identify the features included in your subscription. Your subscription covers the features described in your offer and does not include a promise of unspecified future additions. Country availability is limited to countries supported by the Service.

5. Subscription payment, renewal and cancellation

Android PRO subscription purchases are processed through Google Play. The price, currency, billing period, applicable taxes, introductory terms and renewal conditions shown at checkout govern your purchase. An advertised reference price does not replace your actual checkout price.

An auto-renewing subscription continues until canceled under the terms shown by Google Play. You can manage or cancel it through Google Play using the purchasing account. Cancel before renewal in accordance with the checkout and Google Play instructions to avoid the next charge. Cancellation normally stops future renewal while access continues until the current paid period ends, unless the purchase is refunded, revoked or otherwise adjusted under applicable rules.

Uninstalling simpleMAPa, signing out, deleting local records or deleting your simpleMAPa account does not automatically cancel billing. Subscription management and account deletion are separate actions. We will not refuse a valid account-deletion request solely because you have not completed subscription cancellation.

Payments awaiting completion or unsuccessful payments do not activate PRO. Access depends on verified subscription status.

Cancellation and refunds. Subscription payments are generally non-refundable. We do not provide prorated refunds for unused portions of a subscription, except where required by applicable law or Google Play's refund policies. You may cancel automatic renewal at any time through Google Play. Cancellation does not itself issue a refund, and PRO access ordinarily continues until the end of your paid subscription period unless the purchase is refunded, revoked or otherwise adjusted under applicable rules. For billing assistance or refund requests, contact [email protected].

We will provide notice of price or subscription changes and obtain agreement where required by Google Play or applicable law. Changes will not be applied retroactively to rewrite a completed purchase.

6. Device activation, restoration and offline use

PRO is associated with your verified simpleMAPa account and authorized installations. The active-installation allowance and offline-verification conditions disclosed before purchase and in your account settings govern your subscription. Account authentication does not grant unlimited simultaneous use across phones.

Where phone replacement is supported, you may authenticate and explicitly move eligible access to a new installation. Moving access may revoke the previous installation's authorization. An offline device may retain access only until its existing authorization expires; offline access does not create a perpetual subscription.

Signing in or restoring a purchase restores eligible PRO access, not your locally stored customer records, Routes, Runs, notes or pictures. Transfer those separately using the data-transfer options supported by your app and device. We do not represent the account service as a cloud backup.

Network or verification failures may temporarily prevent purchase, restoration or renewal of offline authorization. A temporary failure is not proof that your payment expired. Previously saved working data is not automatically destroyed merely because of expiration, logout, device transfer or verification failure. PRO data may remain readable while creation or editing is restricted. Any destructive reset requires a separate explicit action and is available only when supported by the app.

7. Your records and responsibilities

You retain your rights in the records, notes, pictures and other content you provide. You grant us only the rights necessary to process information you submit to our services to operate the requested functions, support and security. We do not acquire ownership of your customer lists.

You are responsible for the accuracy and lawfulness of your records and for having permission or another lawful basis to collect, photograph, use and share information about other people. Do not import payment-card details, passwords, government identification documents or unrelated sensitive information into address fields or support reports. Observe applicable privacy, employment, photography and recordkeeping obligations.

Review import mappings, possible duplicates, map locations and edits before saving. Correcting a customer's current information may affect future destinations and unfinished work as explained by the app, while historical completed visits may retain their earlier information.

You are responsible for protecting your device and maintaining appropriate copies using available tools. Device failure, loss, uninstalling or clearing app storage can remove local data. The Service is not a substitute for legally required recordkeeping or an independently verified backup process. This responsibility does not exclude liability or remedies that cannot lawfully be excluded.

8. Workbench and displayed codes

Workbench lets you prepare records in a browser and transfer them by scanning a displayed code. The code contains the records; it is not merely a private link. Anyone with a compatible reader and access to the code may copy the information. Keep it private, avoid shared or untrusted screens, and close it after use. Hiding the code or allowing its display timer to expire does not invalidate a screenshot or previously captured copy.

The Workbench is an import aid, not a guaranteed archive. Keep your original source file when appropriate. You are responsible for the content you paste and for checking it in the app before committing the import.

Use the app only when it is safe and lawful. Set up or edit records while parked. Remain attentive to traffic, road signs, closures, property boundaries, access restrictions and actual conditions. A marker, address or suggested driving connection does not grant permission to enter private, restricted or unsafe areas.

You remain responsible for driving and navigation decisions, including when using Android Auto or an external navigation app. Do not use simpleMAPa for emergency response or other situations that require guaranteed positioning or uninterrupted service. It does not certify delivery, attendance, legal access or the accuracy of third-party customer information.

10. Acceptable use and third-party services

Do not use the Service unlawfully, harass or unlawfully track people, access other users' accounts, bypass plan/device protections, interfere with security, distribute malicious content, or overload the service through unauthorized automated requests. Do not resell account access or use a personal subscription to provide unauthorized shared service access to others. Nothing here limits interoperability, research or other rights protected by applicable law.

Maps, address lookup, navigation, payment processing, email delivery and device services may be supplied by other providers. Their separate terms apply to your use of their services. Connectivity and external-service interruptions may affect functionality. We remain responsible for our own obligations under applicable law.

11. Updates, suspension and termination

We may maintain, update or change the Service and may require updates needed for compatibility or security. For material changes affecting a paid subscription, we will provide notice and any remedies required by applicable law or the purchase terms.

We may restrict access where reasonably necessary to address fraud, security threats, unlawful conduct or material violations of these Terms. Where appropriate, we will provide notice and an opportunity to resolve the issue; urgent security action may occur first. Contact support to dispute a restriction. Suspension does not authorize arbitrary deletion of your local records or remove mandatory refund or consumer rights.

You may stop using the Service, request account deletion and separately cancel your Google Play subscription. We complete account and associated personal-information deletion within 15 calendar days after receiving your request, subject to identity verification and the limited legal-retention exception described in the Privacy Policy. That policy also explains local files, independently controlled copies and verification requirements. Provisions that reasonably need to survive termination, such as payment obligations already incurred, content rights and legally enforceable dispute provisions, continue to apply.

12. Service assurances and liability

We aim to provide a useful and reliable service, but cannot guarantee uninterrupted availability, error-free imports, precise location results, particular travel times or compatibility with every device or address.

To the extent permitted by applicable law, the Service is provided “as is” and “as available,” without additional implied warranties. This does not exclude any mandatory quality, fitness, reasonable-care or other guarantee that applies to you.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from use of the Service, such as lost profits, where such losses are legally excludable. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. No provision removes remedies you have under mandatory consumer law.

13. Applicable law and disputes

Florida law governs these Terms to the extent permitted by applicable law, without depriving consumers of mandatory protections that apply where they live. Contact [email protected] so we can try to resolve a concern. This request does not require you to delay urgent relief or miss a legal deadline.

Disputes may be brought before a court with lawful jurisdiction. These Terms do not require mandatory arbitration, waive class-action rights or impose an exclusive court that overrides your statutory rights.

14. Changes and general provisions

We will post revised Terms with an updated effective date and provide notice of material changes. Where additional acceptance is legally required, we will obtain it. Revised Terms do not retroactively alter accrued rights or completed transactions.

If a provision is unenforceable, the remaining provisions apply to the extent lawful. A failure to enforce a provision immediately is not a waiver. Any transfer of our rights or obligations must respect your applicable legal protections. These Terms and the purchase terms presented to you govern the Service; support or marketing language does not remove mandatory rights.